Refund policy

Online purchases

You can return an item bought online on the day after you receive it. Please bring the item to our branch in person with a valid ID.

In Tbilisi, you can exchange an online purchase within 3 days of delivery. The delivery day is included.

If you live outside Tbilisi, please contact us about a return or exchange on the same day you receive the item. The item must be sent on the next working day.

Returns should be sent to our branch at 24 Aleksandre Kazbegi Avenue, Tbilisi. The customer is responsible for return delivery.

In store purchases

You can return an in store purchase on the day of purchase. You can exchange it within 3 days. The purchase day is included.

Please visit our branch with a valid ID and your receipt.

Item condition

The item must be unused and in perfect condition. All original labels must still be attached.

The item must not have any signs of wear or any hygiene, cosmetic, or perfume smell.

We may refuse a return or exchange if the item is not in a condition that can be sold again.

Refunds

Approved refunds are usually completed within 3 to 7 working days.

Damaged items

Please check your item when you receive it. If you find damage or a factory fault, contact us on the same day.

Sale items

Sale items cannot be returned, but they can be exchanged.

If your size is not available, you can choose another item with the same or higher value.

Items that cannot be returned

Items used during workouts cannot be returned or exchanged.

Underwear cannot be returned or exchanged.